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How We Handle Legal Matters at othor

Our legal page sets out how othor operates with respect to your data, your account and the rules that govern your access.

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Jurisdiction and Access Conditions

othor Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

othor provides its platform to users in regions where local legislation permits access to online entertainment services. We do not make any claim about universal availability. Whether you can open or maintain an account depends entirely on the laws that apply in your location within Bangladesh

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or elsewhere. We process transactions through bKash, Nagad and Rocket because these are the wallets our users already carry, but offering a payment channel does not override any restriction that applies to you by law. If your jurisdiction changes or if local regulations shift, your account
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status may be affected and we will communicate that through the email or mobile number linked to your profile. We retain the right to suspend or close accounts where continued access would conflict with applicable rules. Nothing on this page constitutes legal advice. If you are
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unsure whether you are eligible to use our services, consult a qualified local professional before proceeding. We update this policy section as regulatory conditions evolve, and material changes are flagged inside your account dashboard and via direct notification. Your continued use after a posted update indicates
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acceptance of the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA AND SECURITY PRACTICE

How We Protect Your Information

We handle personal and financial data with clear internal rules. Below are six areas where our practices directly affect your account security, your privacy and your ability to request changes or deletion.

Data Collection Scope

We collect only the information needed to verify your identity, process transactions via bKash, Nagad or Rocket, and maintain your account. We do not harvest browsing data unrelated to our platform or share your details with unrelated third parties.

Cookie Usage

Cookies help us remember your login session and language preference. We use functional cookies by default. Any analytics cookies are clearly labelled in your browser prompt so you can accept or decline them before they activate.

Account Security Layers

Your account is protected by a PIN or OTP sent to the mobile number you registered with. If you change devices, we trigger a verification step. We never store full wallet PINs on our servers — only hashed references for session validation.

Data Retention Period

We keep account records for as long as your account is active plus a reasonable wind-down period required by applicable rules. Once that window closes, identifiable data is purged from our active systems and moved to encrypted archival storage.

Your Right to Request Changes

You can ask us to correct, export or delete your personal data at any time. Submit a request through live chat or email, reference your account ID, and we process it within a reasonable timeframe depending on verification requirements.

Who Handles Your Query

Legal and data queries are handled by a dedicated compliance desk, not general support. When your request arrives, it is tagged and routed separately so it receives attention from staff trained specifically on data and policy matters.

POLICY CONTACT PATHS

Reach Us About Legal Questions

If you have a question about how a policy affects your account or your data, we keep several channels open. You do not need to wait for a dispute to reach out. Ask early, ask clearly, and our team will route your query to the right desk.

Live Chat Open the chat widget from any page on the site. A support agent will pick up your legal or data query and either resolve it directly or escalate to our compliance desk with a reference number you can track.

Email Send your question to the address listed in your account settings under help. Include your registered mobile number and a short description of the issue so we can pull up the right records before replying.

In-App Request Inside your account dashboard, select the support tab and choose the legal or data category. This routes your message with your account details already attached, which means faster handling and fewer back-and-forth messages.

Common Legal and Data Questions

Below are questions we receive frequently about legal access, data handling and account rights. Each answer reflects our current practice for users in Bangladesh where local law permits access.

Yes. Access depends on your local law and eligible regions. If regulations in your area restrict online entertainment platforms, you may not be able to open or use an account. We do not override local restrictions.

We collect your name, mobile number, email and wallet reference when you register. Transaction records from bKash, Nagad or Rocket are stored for account reconciliation. We do not collect data unrelated to running your account.

You can request data deletion through live chat or email. Once we verify your identity using your registered mobile number and account ID, we begin the removal process. Some records may be retained if required by applicable rules.

Functional cookies keep your session active and remember preferences. Analytics cookies are optional and presented in a prompt before activation. You can decline analytics cookies without affecting your ability to use the platform.

If a regulatory change affects your eligibility, we notify you via your registered email or mobile number. Your account may be suspended or closed depending on the nature of the change. Remaining balance handling follows our terms.

Use the live chat widget, email support, or the in-app request form under the legal category. Your query is routed to a compliance desk trained in data and policy matters, separate from general support agents.

We share data only where necessary to process your transactions through bKash, Nagad or Rocket, or where required by law. We do not sell personal information or provide it to unrelated marketing companies.

Records remain active while your account is open. After closure, we retain data for a wind-down period aligned with applicable rules. After that window, identifiable information is purged from active systems and archived securely.

Yes. Submit a data export request through live chat or the in-app support form. We compile a file containing your profile details, transaction history and preference settings, then deliver it to your registered email within a reasonable timeframe.

We use OTP verification tied to your registered mobile number, hashed wallet references instead of stored PINs, and device-change checks. If unusual activity is detected, we temporarily lock the account and notify you for re-verification.

How We Handle Legal Matters at othor

How We Protect Your Information

Data Collection Scope

Cookie Usage

Account Security Layers

Data Retention Period

Your Right to Request Changes

Who Handles Your Query

Reach Us About Legal Questions

Common Legal and Data Questions

01 Is my access to othor dependent on where I live?

02 What personal data does othor collect from me?

03 Can I ask othor to delete my data?

04 How does othor use cookies on this site?

05 What happens if local regulations change after I open my account?

06 How do I contact someone about a legal matter?

07 Does othor share my data with third parties?

08 How long does othor keep my account records?

09 Can I export my account data?

10 What security measures protect my account?

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