Reference

Terms Conditions That Govern Your othor Account

These terms set out how your account works, what we expect from you, and what you can expect from us. They cover deposits, withdrawals, account conduct, and the boundaries of our service across eligible regions where local law permits access.

bKash Deposits CoveredNagad & Rocket RulesAccount Conduct ExplainedWithdrawal ConditionsEligibility by Region
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othor Terms Conditions That Govern Your othor Account
POLICY CONTACT PATHS

How to Reach Us About These Terms

If any clause is unclear or you need to exercise a right described in these terms, our support channels are available. We handle terms-related queries separately from general account help so your request reaches the right team without delay.

Live Chat Open live chat from any page on the platform. Mention that your query relates to terms or policy so the agent routes it to the compliance desk. Chat is available around the clock and replies typically come within a few minutes.
Email Support Send your question or formal request to the support email shown in your account settings. Include your registered username and a clear description of the clause or right you are asking about. The team aims to respond within one working day.
Account Notification Centre Check the notification centre inside your dashboard for any updates we have pushed regarding revised terms. Important amendments are flagged there before they take effect, giving you time to review and decide whether to continue using the platform.
HOW WE HANDLE YOUR DATA

Data, Security, and Your Rights Under These Terms

We take practical steps to protect your information and ensure your account stays under your control. This section explains how data flows through the platform and what safeguards apply while you hold an active account with othor.

Account Data Retention

We keep your account data for as long as the account remains open plus any period required by applicable regulation. Once you request closure, personal details are anonymised after the retention window ends.

Cookies and Tracking

The platform uses cookies to maintain your session and remember preferences like language and wallet view. We do not sell cookie data to third parties.

Encryption in Transit

All data exchanged between your device and our servers travels over encrypted connections. This includes login credentials, bKash or Nagad transaction confirmations, and chat messages with support. The encryption standard is applied uniformly regardless of device or browser.

Two-Factor Verification

You may enable a second verification step on login via SMS to your registered Bangladesh mobile number. This adds a layer of protection if someone obtains your password.

Who to Contact for Changes

If you need to update personal details — name, mobile number, or linked wallet — submit the request through live chat or email with supporting identification.

Right to Request Deletion

You can ask us to delete your account and associated data by contacting support. We will confirm your identity, settle any pending balance to your nominated wallet, then begin the deletion process.

Common Questions About These Terms & Conditions

Below are answers to the questions our support team receives most often about account rules, eligibility, and your rights under these terms. If your question is not listed, reach out through live chat or email.

Yes. The same set of terms governs all deposit and withdrawal methods available on the platform. Whether you fund via bKash, Nagad, or Rocket, the rules around minimum amounts, processing, and verification are identical unless a specific clause states otherwise.

Access depends on local law and eligible regions. We do not make a blanket claim that the platform is available everywhere. You are responsible for confirming that using the service is permitted where you are located before creating or funding an account.

We notify you through your account notification centre and, for material changes, via the contact method on file. Continued use after the effective date means acceptance. If you disagree with a change, you may close your account and withdraw any remaining balance to your wallet.

Contact support through live chat or email and request account closure. We will verify your identity, process any outstanding balance to your bKash, Nagad, or Rocket wallet, and then deactivate the account. Data retention rules described in the privacy section still apply after closure.

You must meet the minimum age required by the laws of your jurisdiction to hold an account. We reserve the right to request identification documents at any point. If we determine you do not meet the age requirement, the account will be suspended and funds returned where possible.

Examples include holding multiple accounts, providing false identity information, using automated software to interact with the platform, colluding with other account holders during live games, or attempting to reverse a confirmed deposit through your payment provider without grounds.

Start by raising the issue with our support team through live chat or email. We aim to resolve complaints internally. If the matter is not settled to your satisfaction, the terms outline an escalation path. The governing jurisdiction for legal disputes is stated in the full document available inside your account.

No. Accounts are personal and non-transferable. The wallet linked to your account — whether bKash, Nagad, or Rocket — must belong to you. If we detect that an account is being operated by someone other than the registered holder, we may suspend it and request further verification.

You can request a copy of the data we hold, ask for corrections, or request deletion subject to legal retention obligations. Submit requests through live chat or email. We process data-related requests separately from general support queries to keep response times short.

Yes. Each promotion carries its own conditions displayed on the promo page. Those conditions supplement — but do not override — these main terms. In any conflict between a promotional condition and these platform terms, the platform terms take priority.

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