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How othor Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep things secure. This policy explains exactly what data we hold, why we hold it, and what choices you have.

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about your personal data or want to exercise any of the rights described in this policy, reach our privacy team through any of the channels below. We aim to respond to data-related requests promptly once your identity is confirmed through your registered mobile number or wallet details.

Team online

Live Chat

Open the chat widget from any page on our site. Ask for a privacy query and you will be routed to a team member who handles data requests. Confirm your identity with the mobile number linked to your account.

Email

Send your request to our support address listed in your account dashboard. Include your registered mobile number so we can locate your records quickly. We respond to privacy-related emails as a priority.

In-App Request

Go to your account settings and select the data request option. This sends a structured request directly to our privacy team with your account details already attached, which speeds up verification and response.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We handle your data with the same directness we bring to payments. Every layer — from collection to deletion — follows a clear internal process. Here is how each area works when you use othor through your bKash, Nagad or Rocket wallet.

Encryption Standards

All data moves between your device and our servers over encrypted connections. Stored data including wallet identifiers and personal details is encrypted at rest. We review our encryption methods regularly against current standards.

Cookie Usage

We use cookies for session management, remembering your preferences, and understanding which parts of the site you visit. We do not use cookies to build advertising profiles. Your browser settings let you block or clear cookies at any time.

Account Security

Your account is protected by your mobile number verification and a PIN or password you set. If we detect unusual login activity from an unfamiliar device, we trigger additional verification before granting access.

Data Retention

Transaction records stay on file for the minimum period required by applicable regulations. Preference data and browsing history are purged once you close your account or request deletion through our support channels.

Who to Contact

Our privacy team is your point of contact for any data concern. Whether you want a copy of your data, a correction, or full deletion, start through live chat or email. Identity confirmation uses your registered mobile number.

How to Request Changes

Submit a data amendment or deletion request via your account settings or through our support chat. Once we verify your identity through your bKash, Nagad or Rocket-linked number, we process changes and confirm completion in writing.

Common Questions About Your Data on othor

Below are answers to the questions our support team receives most often about privacy, data handling, and account information. Each answer reflects our current practices for users accessing the platform in eligible regions.

We collect your name, mobile number, bKash, Nagad or Rocket wallet identifier, device type, IP address, and any identity documents you provide during verification. This is the minimum needed to run your account and process payments.

We share data only with payment processors like bKash, Nagad or Rocket to complete your transactions, with fraud-prevention partners, and where required by law. We never sell your personal information to advertisers or data brokers.

Open your account settings and select the data request option, or contact support via live chat. Once your identity is confirmed through your registered mobile number, we compile and send you a copy of your stored data.

Yes. Submit a deletion request through account settings or support chat. We remove personal data after identity verification, though some transaction records may be retained where financial regulations in your region require it.

Wallet identifiers are encrypted both in transit and at rest. Access to stored wallet data is restricted to verified internal systems handling payment processing. We never store your wallet PIN or full authentication credentials.

We use session cookies to keep you logged in and preference cookies to remember settings like language. No advertising-profile cookies are used. You can block or clear all cookies through your browser settings at any time.

Transaction records are retained for the minimum period required under applicable financial regulations in your jurisdiction. Once that period passes or you request deletion after account closure, records are permanently removed.

Yes. When we update this policy, active account holders receive a notification by email or in-app message before changes take effect. The updated text is posted here with a revision date at the top.

Processing may occur on servers outside your immediate region depending on infrastructure needs. Where this happens, equivalent data protection standards apply. Availability of services and data handling depend on local law and eligible regions.

Go to account settings and update your details directly, or contact support via live chat with your correction request. Identity verification through your registered mobile number is required before we amend records.

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